Back-End Infrastructure
Many companies have under estimated the volume of network traffic even with the most high-tech firms succumbing to the problem. Microsoft�s Xbox Live service bogged down leaving some clients to file lawsuits for services that were not provided as promised. In attempts to initiate damage control, the company has announced that subscribers are to get a free game which is also being fast-tracked to cool down hot-headed clients but the damage has been done and many are pissed at how they handled the situation.
This is a common problem with web-based applications for unlike local services and products, the resources that are being used are not dedicated leaving a whole lot of the information necessary for the system to work to web servers and other providers who might not be on the same bandwagon. The web-based games network failed miserably as too many users logged in and joined online games taking up too much bandwidth resulting in r\frequent dropping from the network play system and other issues associated with network resources. This is one of the unknowns of the internet for as we all know, technology has to stop somewhere for too much ends up in wasted resources and too little, well see for yourself the many complaints Microsoft has gotten from their Xbox Live problems which continues to this day. The holidays has the highest demand levels in terms of network resources as these multi-million dollar companies vie for more and more of the on-line gaming market they forget to take a step back and look at their support and other hardware infrastructures to anticipate and prepare for unseens.